Who We Are
CJM Roofing is a roofing contractor specializing in cedar shake and synthetic shake roof installation, serving Crystal Lake, the Barrington area, Lake Geneva, and surrounding communities in Northern Illinois and Southern Wisconsin. Our office is located at 5333 NW HWY, Crystal Lake, IL 60014.
Information We Collect
When you use our website or submit a form, we may collect the following information:
- Name (first and last)
- Email address
- Phone number
- Street address
We also collect standard analytics data through cookies and tracking technologies (described below), such as pages visited, time on site, browser type, device type, and referring URL.
How We Use Your Information
We use the information we collect to:
- Respond to your roofing inquiry or estimate request
- Schedule on-site visits and follow up on estimates
- Send you text messages, if you have opted in or if you called us first (see Text Messaging below)
- Improve our website and marketing efforts
- Comply with legal obligations
Text Messaging (SMS)
CJM Roofing may send text messages to the phone number you provide. There are two ways you may begin receiving them, and you can stop either one at any time.
- You opt in on a form. Our forms include separate, optional checkboxes for transactional messages (such as estimate updates, appointment confirmations, and scheduling changes) and for marketing messages (such as seasonal service reminders and promotions). Both are unchecked by default. Neither is required to submit a form, and neither is a condition of purchasing any service from us.
- You call us and we miss it. If you call our tracked phone line and we are unable to answer, we may send you a single automated text message letting you know we missed your call and inviting you to reply. This is a reply to a call you placed to us. If you would rather not receive it, reply STOP and we will not text that number again.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You may also opt out by calling or emailing us using the contact details at the bottom of this page.
We do not share, sell, rent, or otherwise disclose your phone number or your SMS opt-in data to any third party for their own marketing purposes. Mobile opt-in information and consent are never shared with third parties except for the service providers that deliver messages on our behalf, and those providers may use the information only to send messages for us.
Cookies and Tracking Technologies
Our website uses the following technologies:
- Essential cookies: Required for basic site functionality such as navigation and form submission.
- Analytics (Google Analytics 4): We use GA4 to understand how visitors use our site, including pages viewed, session duration, and traffic sources. This data is aggregated and does not personally identify you.
- Tag management (Google Tag Manager): Used to manage analytics and advertising tags on our site.
- Advertising (Google Ads conversion tracking): We track form submissions to measure the effectiveness of our advertising campaigns. This may involve cookies placed by Google.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Data Security
We take reasonable measures to protect your personal information. Our website uses HTTPS/TLS encryption for all data transmission. We use secure, reputable third-party service providers for form processing and customer relationship management. Access to your data is limited to authorized personnel only. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
How We Share Your Information
We do not sell your personal information. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you (such as our CRM platform), so long as those parties agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining our business relationship, complying with legal obligations, and resolving disputes.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
CJM Roofing
5333 NW HWY
Crystal Lake, IL 60014
Phone: (224) 363-2696
Email: elisha@cjmroof.com